Ø       To actively pursue agents on a daily basis for non performance of the ATM through extensive liaison via all effective communication methods specifically through telephone and written communication.

Ø       To confidently handle difficult telephone calls from Retail Agents in respect of contract issues, applied charges and complaints

Ø       To Champion the ongoing development and improvement of non transacting agents and make recommendations on how to improve the ATM network in terms of going transactions

Ø       To act as a first point of contact for prompt query resolution in relation to non transacting ATM agents, liaising with internal departments and 3^rd party suppliers as necessary to resolve any issues within the stated period.

Ø       To ensure systems are in place to monitor and respond accordingly to telephone messages, e mails and hard copy correspondence on behalf of the Retail Agents.

Ø       To develop and maintain effective paper and electronic filing information systems to enable ready access to files, records, reports, correspondence etc by the Product Management team or other departments as and when required within the company

Ø       Provide effective resolution of ATM faults through a thorough understanding of the Help Desk procedures and practices.

Ø       As and when required visit the ATM agents and identify ways to grow transactions and or make recommendations on the applicable next course of action.

Ø       Ensure progress reports are produced and collated and that a clear audit trail is maintained

Ø       To collate relevant performance information of the Retail Agents in preparation for weekly and fortnightly reviews.

Ø       Portray a positive image of the company by always maintaining a professional manner when communicating with agents and suppliers.

Ø       To maintain and develop own skills in line with the Company’s policies and procedures.

Ø       To undertake any such other duties as required from time to time consistent with the nature of the role and in support of the Product Management team.

Candidate Requirements:

·         A-Level qualification or equivalent level

·         Excellent communication skills with demonstrable evidence of delivery of first class customer service with excellent admin skills and ability to multi task

·         A methodical and logical approach to work with good organisational skills specifically the ability to prioritise work demands to meet deadlines

·         Ability to provide comprehensive reports inc data analysis and work in fast paced environment and perform well under pressure

·         A flexible and imaginative approach to problem solving

·         Ability to work as an individual but also as part of a team

·         Computer literate and competent with Microsoft Office