Asda Direct chooses CollectPlus for free returns

Watford, 28 October 2011: From today, Asda Direct customers will be able to return unwanted items through delivery and returns company, CollectPlus. The agreement with the online service from Britain’s second biggest supermarket will mean that those customers wishing to return items will be able to do so at a network of over 4,000 local CollectPlus shops, all of which are open early until late and most, seven days a week.

Asda Direct currently serves over three million customers in the UK, and the online home for the popular George at Asda clothing range receives one million hits a week. The agreement with CollectPlus is expected to result in 33% of Asda Direct returns packages a year returned via local shops with Yodel, the UK’s leading parcel delivery company, providing the logistics.

Over 80 per cent of people in towns in the UK are within a mile of a CollectPlus outlet, which are all part of the PayPoint network. CollectPlus provides additional choice, flexibility and convenience for retailers and their shoppers. Not only do shoppers benefit from the extended opening hours, but also online merchants are able to accurately track goods as they make their way back to the depot, allowing them to manage stock more effectively.

The returns will be free for customers, who will initially use an insert provided with their purchase, if they opt to return via CollectPlus. The service will be fully integrated into the outbound dispatch note during 2012.

Mark Lewis, CEO of CollectPlus, says:

“This opportunity to work with such a major supermarket is proof that there is the demand out there for an alternative returns service, one that is convenient and on people’s doorstep. With Asda Direct, we have a shared understanding of what consumers want and a desire to provide services which fit with the busy lives of shoppers.”

Steven Hall, Returns Manager at Asda Direct, says of the partnership:

“We began looking at CollectPlus for two reasons. The first is that we wanted to give our customers a choice of how they returned their goods and to make it as convenient for them to do so as possible. Secondly, we also wanted a system that made it easy for both our customers and ourselves to track the returns through the reverse journey. Using CollectPlus will allow us to monitor which goods to expect back and when, and will help our customers to fully track their parcels back to our returns centre, helping improve customer experience.”

- Ends -

Notes to editors
For more information or to speak to Mark Lewis of CollectPlus, please contact the CollectPlus
Press Office on:
T: 0207 025 6500

About CollectPlus
CollectPlus is an award winning delivery and returns service giving online shoppers greater freedom and flexibility with the choice of collecting and dropping off parcels at local convenience stores.

With 98% of CollectPlus outlets open seven days a week and, normally, early in the morning until late at night, the service offers online shoppers the option to pick up or drop off purchases at a time and place convenient to them. 80% of the UK population lives within a mile of a CollectPlus store in urban areas, and five miles in rural areas.

CollectPlus services are securely delivered by Yodel, the UK’s leading parcel delivery company, andthe retail payment network PayPoint.

In 2011, CollectPlus has been named ‘Third Party Logistics Supplier’ of the year at the Retail Week Supply Chain awards; ‘Innovative Delivery Service’ at IMRG’s eCommerce Excellence Awards; and is shortlisted for ‘Supply Chain Solution of the Year’ by Retail Systems.