Contact Us

To help us deal with your query as quickly as possible please choose from one of the options shown below:


If you are interested in using the PayPoint network to collect payments for your own organisation or to make payments to your customers, please email


If you are an existing PayPoint retailer or have an enquiry about PayPoint services, please phone our Contact Centre on 08457 600633

If you are a retailer interested in joining our network, please email or fill in the application form on the Retailers page of our website.

Please DO NOT contact any other department or individual listed on this website as only our Contact Centre is able to help you.



If you are a customer who has used PayPoint to make a payment and you have a query relating to your bill, account or service, please contact your bill issuer or service provider.  PayPoint will always try to answer all queries received, but we do not hold customer account details as payments are passed directly to your bill issuer or service provider.

If your bill issuer or service provider is unable to help you, please phone our Contact Centre on 08457 600633 or email your query to

Click here for PRESS ENQUIRIES


For all other enquiries, please contact:

General Enquiries

Name: PayPoint Network Ltd
1 The Boulevard,
Shire Park,
Welwyn Garden City,
Phone: 08457 600633