Three major UK Energy suppliers are using PayPoint’s 22,000 outlets to provide credits, rebates or cash payments to their customers across the UK, helping them to improve the quality of their services to Prepayment customers.
Up to 700,000 customers of British Gas, E.ON and EDF Energy have already begun to receive letters from their energy supplier with a barcode and instructions to visit their local PayPoint to receive their cash payments of up to £16.
Following its successful campaign earlier this year when eligible E.ON customers were able to claim free electricity credits at PayPoint outlets, E.ON has extended the service by inviting customers to claim cash back at PayPoint by February 2011. They can choose to receive it in cash or as a credit to their prepayment key or powercard.
Eligible British Gas customers have until 31 January 2011 to claim a dual fuel rebate in cash, while EDF Energy is reimbursing a limited number of its prepayment customers via Paypoint, to be claimed by 30 November 2010, to fulfil its obligation and help the supplier provide quality customer service.
PayPoint retailers will receive commission for every transaction as well as further commission if the customer charges their key or card. Cash paid out will be refunded to the retailer’s bank account after three working days.
“This is the first time that our retailers’ customers have been able to receive supplier credits, repayments or cash payments at PayPoint,” said Mike Igoe, Retail Strategy Director at PayPoint. “Previously, they’ve had to collect them elsewhere at times and locations that weren’t always convenient for them. Every PayPoint retailer should benefit from this initiative.
“At PayPoint, we are always looking for new ways to boost our retailers’ incomes, whether that be the introduction of new payment schemes or, in this case, payment arrangements that not only attract new customers but also help to reduce the cost of banking. Hopefully, many of the new customers who previously had to go elsewhere to collect their credits will see how much more convenient it is to pay their bills at the shop, with longer opening hours, seven day opening and no queues!”
ENDS…..
Enquiries:
PayPoint Press Office PayPoint
Robin Granger / Katie Buckett Peter Brooker
Brands2Life Head of Corporate Affairs
020 7592 1200 / 01707 600356
07940 422 931 / 07832 286400 07900 418960
PayPoint@Brands2Life.competerbrooker@paypoint.co.uk
ABOUT PAYPOINT
PayPoint is a leading specialist payments company with operations in the UK, Ireland, Romania, France, USA and Canada. It handles over £9.5 billion from over 550 million transactions annually for more than 6,000 clients and merchants.
PayPoint processes consumer payments across a wide variety of markets (energy pre and post-payment, telecoms, housing, water, transport, e-commerce, parking and gaming) through its retail networks, internet and mobile phone channels:
Retail networks
The PayPoint branded retail network in the UK numbers over 22,000 terminals located in local shops (including Co-op, Spar, McColls, Costcutter, Sainsbury’s Local, One Stop, Londis and thousands of independents). Collect+, a joint venture with Yodel, formerly Home Delivery Network Limited, provides a parcel collection and drop off service at more than 3,400 PayPoint retailers. Its ATM network numbers more than 2,300 ‘LINK’ branded machines across the UK, mainly in the same sites as PayPoint terminals.
In Romania, the branded retail network numbers over 4,800 terminals located in local shops, processing cash bill payments for utilities and mobile phone top-ups. In Ireland, over 500 outlets in shops and credit unions process mobile top-ups and bill payments.
Internet
PayPoint.net is an internet payment service provider linking into all major UK acquiring banks to deliver secure online credit and debit card payments for over 5,600 web merchants. It offers a comprehensive set of products ranging from a transaction gateway through to a bureau service and FraudGuard, an advanced service to mitigate the risk of fraud.
PayByPhone
PayByPhone is a leading international provider of services to parking authorities allowing consumers to use their mobile phones to pay for their parking by credit or debit card. It has contracts in the UK, France, Canada and the USA.
PayPoint floated on the London Stock Exchange in September 2004. It is widely recognised for its leadership in prepayment systems, smart technology and consumer service.
